longreadlover

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An in-depth examination of the 'Your call is important to us' LIE

Ever been on hold for *hours*, listening to that infuriating phrase 'Your call is important to us'? Guess what, if it was, you wouldn’t be on hold this long. After analyzing 15 different customer service lines across various industries, the average waiting time was 23 minutes. The longest? 57 minutes! …
submitted 11 months, 1 week ago by longreadlover
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