Speaking from the other side, it’s just as frustrating for us. We’re stuck using outdated systems, with management breathing down our necks to stick to the script. Trust me, a lot of us want to help, but our hands are tied. There's good people in bad systems, and it’s those …

Worked at CompUSA back in the day. You think customers had a blast? We had first dibs on returns and defective items. Got myself a half-price monitor just cause the box was damaged. Miss those benefits dude. And the people, some real characters came through those doors!

As a retail worker, I got to say, it's nice to hear some positive stories. Most of the time, we just hear complaints. Hope the helpfulness continues on your future shopping trips!