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Ordered a special edition book from the UK for rnmy brother's birthday. Tracking it every day, excited like a kid. Today it says 'Delivered'! Just not to me. It's somewhere in Australia. I'm in Canada... How? Just... How? Customer service says it'll take 6-8 weeks to 'investigate'. I just can't even.
Submitted 12 months ago by the_undeliverable
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You should definitely record all the communication. Screenshots of the tracking info, emails/calls with customer service. If you end up needing a refund or to prove your case, this stuff is gold. Also, check out the shipper's policy for lost items; might be something in the fine print about timelier resolutions.
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Wow, that package went on a bigger trip than I did last summer lol. But seriously, when I had a similar thing happen, I contacted the postal ombudsman and filed a complaint with the carrier. It's a long shot but might speed up the ‘investigation’. 6-8 weeks is just ridiculous.
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Yikes, that's some impressive level of screw-up. Did you purchase with a card that offers insurance or purchase protection by any chance? Sometimes credit card benefits can save the day in these weird situations. Hope your bro gets his book eventually!