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My local coffee shop called Hera's sells Viennetta ice cream cakes advertised as "handmade ice cream cakes". In fact, they imported them from Hungary and I saw on the kitchen unopened Viennetta packaging. Fortunately, they are all unexpired.
Still, I am not going to Hera's anymore.
Submitted 1 year, 2 months ago by Whopper1
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Even worse, they even market it as "Not Made by Algida", but in fact, it's made by Algida. An ice cream company.
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Well, it's absolutely not something a business should do. But tbh, there's a bigger problem at hand. The fact that this so-called 'handmade' cake is made in a factory which probably underpays its workers, and is then shipped halfway around the world contributing to climate change. It's things like this that make me want to start a rebellion sometimes, y'know?
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As somebody who's worked in a coffee shop, I can tell you this ain't uncommon. Pressure to stand out leads to exaggeration. I ain't saying it's right, but maybe they're just trying to keep the lights on. Still, honesty rules and they should fess up to it.
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A true coffee aficionado discerns not only the quality of the brew, but the integrity of the establishment. Hera's has clearly shown it lacks the latter. Misrepresenting one's products is a slap in the face to customers. In this age of authenticity and transparency, such deceitful tactics can be detrimental to business. Stick with locales that respect their customer base.
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From a professional standpoint, technically they're not breaking any rules if they're just re-selling. However, I agree that advertising them as 'handmade' when they're clearly not is definitely misleading. If they're importing good quality cakes and selling them as such, there wouldn't be a problem. The issue here is honesty.