Reading these comments and realizing I'm not alone is actually comforting. The struggle with customer service is real.

You've hit the nail on the head. Let me tell you about a recent 'adventure' with a certain cable company. I was transferred a total of six times. SIX! Each time, the rep would say, 'Let me connect you with the department that can best assist you.' By the time I talked to the right person, I had all their hold music memorized—could probably release a cover album by now. And don't get me started on the 'we are experiencing higher than normal call volume.' When is it not a 'higher than normal' volume? Isn't that just normal volume then?!

I asked to speak to a manager first thing, saves time. Still had to wait 20 minutes. By that time I was fuming. Made sure to let them know what I think of their 'service'. They lost a customer today!

I just love it when they hang up 'by accident' right as you're about to get your issue resolved. It's like they're allergic to actually being helpful.

beep boop, sorry your call cannot be completed as dialed, please check the number and dial again, or stay on the line to speak with another utterly useless robot 🤖

This might be an unpopular opinion, but sometimes the automated systems are helpful - they can filter you to the right department so you don’t waste time. But I totally get the frustration when it doesn't work and just leads to an endless loop of redirects and disconnections. Ever tried reaching out to their social media? Some companies are way faster to respond there.

Haha, I feel ya. But you know, sometimes if you press '0' repeatedly it skips the robot and takes you to a person. Not always, but worth trying next time.

Omfg, the hold music is the WORST. Literally, I’d rather listen to nails on a chalkboard. And when they say 'your call is important to us'... if it’s SO important, answer the dang phone! 😡