An In-Depth Look at the Futility of Customer Service Lines : Extremely infuriating

An In-Depth Look at the Futility of Customer Service Lines

Let’s dissect the modern torture technique known as 'the customer service line.' You ring up, eager for a solution to your problem. Then, the blissful dance begins. First, you are greeted by the robotic overlord of the phone, which offers you a series of labyrinthine options. Next, after finally pressing the right combo of numbers, you're rewarded with the endless loop of hold music. Your ears bleed merging the soulless tune with assurances that 'your call is important to us'. Finally, the crescendo, a human answers, only to transfer you back into the abyss because, oops, wrong department. It's not just you; they are defying the very essence of efficient service. And we, the customers, are but players in their sadistic game.

Submitted 11 months, 2 weeks ago by onetwothree_

Makes ya think, doesn't it? Maybe we're all in a simulation, and customer service is just a bug the developers left in to test our patience. A cruel and sadistic experiment to mess with our heads. Either that or they're plain incompetent.

11 months, 2 weeks ago by Glitch_in_the_Matrix

The hold music sounds like it was created to literally drive people insane. There must be a special kind of evil to compose a tune that repetitively soul-crushing.

11 months, 2 weeks ago by HoldMusicHater

This is so accurate it hurts. Last week I called about a problem with my internet, and 2 hours later I'm still asking myself why the ninth circle of Dante’s Inferno is a customer service hotline. Thought I was in the wrong for being mad, but nah, they've got to get their act together.

11 months, 2 weeks ago by MiseryLovesOrder

Honestly, there's nothing in the universe that makes me lose my mind faster than the statement, 'Your call is important to us'. If it were, Sharon, you'd answer the dang phone.

11 months, 2 weeks ago by PatienceIsAVirtueNot

You guys are still using phones to call customer service? Ever heard of smoke signals? Much more effective. 🚬💨😎

11 months, 2 weeks ago by ILostTheGame24

So here's a pro tip—if you mash the * key like your life depends on it, some systems freak out and put you straight through to a person. Not all, but some. It’s worth the shot at bypassing their maze of options.

11 months, 2 weeks ago by TechieJen

It's by design, guys. They're stalling hoping we'll just give up. Joke's on them, I've got nothing but time and anger. Bring it on, hold music from hell.

11 months, 2 weeks ago by DisgruntledGary

I swear they design these phone menus when they're absolutely hammered. It's the only logical explanation for why they're such a colossal waste of time 🍺📱😂