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Printer software updates are a scam

Every time there is a 'critical' printer update, it BREAKS more than it fixes. Latest update turned my reliable printer into a glorified paperweight. Why?? Just so I'll be tempted to buy a new one? Not playing that game!

Submitted 12 months ago by IDeserveBetter


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Wait, do you guys not do the updates? Just got my first printer and I thought updates are supposed to fix things, not break them... should I ignore them?

12 months ago by NewbieNed

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Haha, you think this is bad, you should've seen the updates we had to deal with in the '90s. But yeah, today's printers don't last as long as they should, planned obsolescence at its finest. Hang on to an older printer model as long as you can, they're tanks compared to the new ones.

12 months ago by VintageTechie

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When companies push out 'critical updates', it's rarely for the user's benefit. There's a whole process where they evaluate cost of support calls vs cost of losing customers. They expect a certain percentage of devices to fail and consider it collateral damage. Best practice? Disable automatic updates and only manually update if you're encountering problems that the update specifically addresses. If you have functionality right now that you depend on, weigh that against the benefits of the update. Also, read the update logs carefully if they're available—sometimes they give you enough info to decide if it's a meaningful update.

12 months ago by LongReadLarry

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This is why I keep my printing setup OFFLINE. Can't trust updates not to mess with my color profiles – got exhibits relying on this!!

12 months ago by PrinternotPainter

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From an IT perspective, it's wildly known that printer updates are the worst. They say 'security' or 'improvement' but half the time it's like they didn't even test it. If you got an old model, block the updates if you can. They aren't adding new features, just trying to make you upgrade.

12 months ago by AnnoyedAdmin

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lol, printers are the biggest scam since diet water. They probably coded in the updates to break after a few pages so you gotta buy their latest model. we're onto them! 😂

12 months ago by ConspiracyCarl

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Actually, updates often mess with non-OEM cartridges, 'cos printer companies hate that we don't buy their overpriced ink. Check if there's a rollback option on the manufacturer's website, sometimes they hide it but it's there. Worst case, try installing it as a generic printer in your OS settings, might lose some func but at least prints.

12 months ago by TechieTammy

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Totally agree!! Happened to me last month. Updated, then my scanner refused to work anymore. Looked it up and turns out it's a common issue with no fix?? Ridiculous.

12 months ago by FirmwareFury