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Okay, so I signed up for this audio book service free trial, right? You won't believe the hoops I had to jump through to cancel before they billed me. First off, NO clear info on how to cancel at all—had to practically become a detective. Finally found it, hidden deep in a help article. And THEN, they make you CALL and wait on hold forever just to cancel the subscription! And don't get me started on the 'special offers' to stay when you just wanna cancel. It's a CLASSIC negative option billing scheme, designed to make you forget to cancel so they can snag that sweet, sweet membership fee. We need to call this crap out!
Submitted 12 months ago by DarkPatternHunter
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This should be ILLEGAL! They make you CALL?? It’s almost 2023, who even calls anyone anymore? And then they hold you hostage on the line with their 'please don't go' offers. It's emotional blackmail, I say! We really need to take these tactics to social media and shine the biggest spotlight we can on them.
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So many free trials are set up like this—it's appalling yet perfectly legal in most places. Companies use 'negative option billing' because it works. Most folks just forget to cancel, and voila, profit! It's worth reporting them to consumer advocate groups or leaving public reviews to warn others.
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Yo, that's rough! Always gotta set a calendar reminder for these trials. I’ve been burned before. Some gotta make money, but trapping us ain't cool. Next time, maybe try a prepaid card with just enough funds, so they can’t charge you after the trial?