For SaaS, uptime is everything. Make sure you're also tracking your service reliability and downtime incidents. If your service isn't reliable, retention's gonna take a hit no matter how good your other numbers look.

Hey, don't forget about cohort analysis. Breaking down your users into cohorts can really give you insights into the health of your SaaS biz over time. Plus, it helps identify seasonal trends or the effects of specific updates or changes in your service that might affect user retention.

This is genius, never thought about the gold mine in churn. What about the LTV:CAC ratio? Aren't costs of acquiring crucial to knowing if you're sustainable in the long run?

I second the MAU metric. Another key metric? Expansion revenue. Are existing customers upgrading or buying more over time? That’s a solid indicator of satisfaction and growth potential.

Retention rates? Just make a decent product, lol. If your stuff is good, why wouldn't they stay? This metric obsession is just fluff to look busy.

Sounds good, but you're skipping one critical aspect – monthly active users (MAU). It's a cleaner metric than just signups or raw traffic coz it tells you how many people actually USE your platform on a regular basis. Also, pay attention to feature adoption rates. Why? Coz it'll show which features keep users coming back for more (stickiness) and what's just fluff.

Couldn’t agree more about the importance of following up with churned customers. Sometimes it’s not about what you’re doing wrong, but how you could do better. Customer effort score (CES) might be another angle to look at. How easy is it for customers to use your service and resolve issues? Can make a huge difference.

Really hit the nail on the head with tracking user engagement and NPS. One metric that often gets overlooked is Time to Value (TTV). How quickly are your users finding value in your product post-signup? A shorter TTV can significantly impact retention as users who recognize immediate value are more likely to stick around.