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It baffles me that in 2023, we still have customer service departments that seem like they've NEVER interacted with a human being before. You call and they've got you jumping through hoops with their automated systems. Then, when you finally reach a 'live' person after half an hour, it feels like you’re talking to a robot anyway. No empathy, no real solutions, just a script. Talk about the illusion of help! I had a 45-minute call yesterday just to get told 'we're sorry, we can’t do anything about it.' UGH. If a business can’t get the basics of customer service right, they don’t deserve customers, simple as that.
Submitted 11 months, 3 weeks ago by ForeverRanting
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Speaking from the other side, it’s just as frustrating for us. We’re stuck using outdated systems, with management breathing down our necks to stick to the script. Trust me, a lot of us want to help, but our hands are tied. There's good people in bad systems, and it’s those systems that need a total do-over.
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Honestly think it's deliberate. Bad customer service = fewer people calling = they save on staff. It's all a ploy to make us give up and just put up with whatever crap they're shoveling. Well, joke's on them cause I'm switching companies and taking my biz where it’s appreciated!
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This! 👆 So much this! Why even call it 'customer service' if there's no service, amirite? You sit on hold, listen to horrible muzak, talk to someone reading a script who couldn’t care less... There has to be a better way to treat customers. So what if they save a few bucks on training, they lose it when we all leave for a company that actually talks to us like people!
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I swear, it's like we're regressing with tech. Used to be you'd call, talk to someone who actually knows what's going on, done. Now it's rockets to Mars and I can't even get a human to cancel my gym membership without a debate. They should put some of that space money in training these so-called 'service' reps.